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FAQs

A ‘pre-order’ is an item of high demand that is on back order and is in transit to us from our manufacturer. Pre-order items have an ‘estimated release date’ which is the date given to us by the shipper for when it will arrive to us. The ‘estimated release date’ is advertised on the listing. Stock can arrive earlier, or later, than the ‘estimated’ date that is given. Customs and transit delays are unforseen and unpredictable but sometimes do occur which can delay items arriving.

Orders containing a pre-order item will be held until the pre-order item is in stock, the entire order will then be sent in the next day’s dispatch. If you would like your other items sent earlier please purchase in two separate transactions.

If you would like an update on your pre-order purchase, please feel free to Contact us.

Our Team is busy packing orders around the clock. 

Email us at belleluxdesigns@gmail.com as soon as possible if you need a change made to your order, and if you reach us before your order is dispatched, we will try our hardest to make it happen. 

Once your order is dispatched, unfortunately  we can’t make any changes. 

We ship to the shipping address entered on your order. If your order is returned to us because of an address error, or failure to collect from a pickup point, you will be charged an additional shipping fee to have your order sent again.